For Customer Support
Stop the version-and-device email chase. Launch a mirror of the app and OS your customer is on, find the issue in seconds, and send back a clear annotated walkthrough.
How it works for you
Flickly puts a matrix of app builds and Android versions at your reps’ fingertips. Reproduce the reported environment, walk the fix live, and capture annotated recordings for the customer or your help center — no device cart required.
What you can do
You should not spend half a ticket asking “What version are you on?” and “What device?” Spin up the exact app build and OS the customer reported, reproduce the issue in seconds, and move straight to the fix.
What you get
Fewer back-and-forth loops and a much lower Mean Time to Resolution.
How Flickly delivers it
One-click matrix launcher across legacy and active builds on diverse Android OS versions.
Create step-by-step tutorials from the live app in your browser. Screen record, highlight clicks, draw annotations, and share a visual solution the customer can follow — or drop into your knowledge base.
What you get
Written tickets become personalized video answers that raise CSAT and stick with customers.
How Flickly delivers it
In-browser recording with click highlights, drawing annotations, and quick links for help center docs.
You already see the customer’s pain and know what they need. Instead of writing another ticket and waiting on a backlog, vibe-code the fix in-session with AI plugins, prove it works in the browser, and push the change to your development team to productionize.
What you get
CS owns the solution from insight to prototype — engineering gets a concrete patch to pull into the app, not a vague description of the problem.
How Flickly delivers it
AI vibe-coding on the live session, with a one-click handoff of the proposed change to development.
Launch a session, share a link, and see the difference in your browser.
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